Refund and Returns Policy
Return & Refunds for Mer Design Store
All orders are dispatched within 7 days – delivery takes 7 -15 days.
Our garments are all handpicked, quality checked and specially handcrafted as per brand guidelines. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of any manufacturing defect we will be happy to exchange or refund the amount. All refunds are processed from our end within 5 working days and may take another 5-7 working days to be credited to your account.
If you have a return request or any other questions that you would like to ask us, Kindly write to us at info@merdesignstore.com or whatsApp on +91 62380 87224 and we’ll get back to you at the earliest.
1. Return Eligibility
- Time Frame: You have [insert number] days from the date of receipt to initiate a return.
- Condition: Products must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Custom-made or personalized items.
- Items marked as final sale.
- Gift cards.
- Items that have been altered or customized after purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [Insert Email Address] with your order number, a description of the issue, and any relevant photos if the item is damaged or defective.
- Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and return instructions.
- Package the Item: Carefully package the item, including all original packaging and tags. Clearly write the RAN on the outside of the package.
- Ship the Item: Send the package to the return address provided by our customer service team. Please use a trackable shipping method to ensure the package reaches us safely.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert number] business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item).
- Non-Refundable Shipping Costs: Original shipping costs are non-refundable, except in cases where we have made an error.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Email Address]. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
8. Contact Us
For any questions or concerns regarding returns and refunds, please contact our customer service team at:
Mer Design Store
Email: info@merdesignstore.com
Phone: +91 62380 87224
Address: Kalathipady, Kottayam, Kerala
Thank you for shopping with Mer Design Store. We value your business and strive to provide you with high-quality products and exceptional customer service.